Items are Handmade and delivered from the United Kingdom. We send via DHL Express (Shipping takes around 3 working days) and shipments are insured. If your item arrives damaged, we can quickly send a replacement on receipt of photographic proof of damage to the item and packaging. Returns for refunds are available if the item is unwanted, but please consider that this may be uneconomical, Return shipping charges are the customer’s responsibility and could be very expensive. PLEASE NOTE: In the rare event of Customs & Handling being charged, this is the responsibility of the customer. Please see Amazon’s documentation for further details of customs charges.